Returns and Exchange Policy

Returns

You can request an exchange within 10 days of receiving your order from the courier if:
  • The item has a color difference compared to what you ordered.
  • The item size does not match your order specifications.
  • The item is faulty, damaged, or defective at the time of delivery.
  • The item received is not the same as what you ordered.


    • Exchanges
  • Exchanges will only be processed in the case of color difference or size issues.
  • Exchanges due to personal preference will not be accepted.
  • A replacement will be sent if a defective, faulty, or damaged item is shipped. You will need to email or whatsapp photographic evidence of the defective product to farhammercato@gmail.com or +92 329 7265806

    To be eligible for exchange, the item must:
  • Be unused and unworn.
  • Have all original tags intact.
  • Be in its original packaging.
  • Be accompanied by the original invoice.

  • Sale or discounted items are not eligible for exchange or return


    • Non-Returnable/Non-Exchangeable Scenarios

     We cannot process returns or exchanges if:
  • The request is made outside the 10-day window.
  • The product is damaged due to use.
  • The product has been altered, washed, or tampered with.
  • The reason for exchange is not related to color or size.


    • Refund Policy

  • Mercato does not offer a general money-back guarantee.
  • Refunds are only processed in specific cases approved by our team.
  • For the fastest service, contact our Customer Care team by:
    • Email: farhanmercato@gmail.com
    WhatsApp: +92 329 7265806

    Please provide all required details to our representative. If your case meets our conditions, you can return the parcel to our address, and we will process your refund.

    At Mercato, we review each case individually to ensure fairness for both parties.