Customers can browse your website, select the products they want, and add them to their cart. Once they’re ready to checkout, they can fill in their shipping details and make a payment through the available payment methods.

You can offer customers several payment options, including:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• Cash on Delivery (COD)
• UAE-based payment gateways like PayTabs and Telr

Delivery times vary depending on the courier service used. For local deliveries within the UAE, it typically takes 1-3 business days. If you ship internationally, delivery times may range from 5-10 business days, depending on the destination.

Yes, once an order is shipped, customers will receive a tracking number via email or SMS to track their package through the courier’s website or app.

Your return policy should be clearly stated on your website. Typically, customers can return products within a specified period (e.g., 7-14 days) if they are unused, in their original packaging, and with the receipt. Some items may be non-returnable, such as perishable goods or personal items.

To return a product, customers can initiate a return request by contacting your customer service. You may provide a return shipping label or arrange for a courier to collect the item, depending on your return policy.